My professional capabilites

What makes for good care?

Learning, training, life's experiences, these have all contributed to who I am and how I work. Being a wife, a mum, and a grandmother has shaped my understanding and my world-view. It has taught me to be empathetic, patient, and to treat others with understanding.

Its the little things that make a big difference. A nice cup of tea, a reassuring word, and taking an extra moment to make someone feel comfortable can mean everything.

Trust

Good care starts with trust.

Clients and their families need to

feel confident that their loved ones

are in safe hands.

Dignity

Every person deserves to be treated with respect, no matter their circumstances. Helping people maintain their independence and self-respect is at the heart of what I do.

Companionship

Care is not just about physical support; its about being there, listening, and providing comfort and reassurance. A friendly presence can make all the difference.

The importance
of patience

Patience is key to building trust

and offering the right support at

the right time.

Listening is
everything

Sometimes, the best thing you can do is simply be there, listen, and let someone feel heard.

Independence looks different for everyone

Encouraging choice and self-sufficiency, no matter how small, makes a world of difference.

Flexibility

Plans don’t always go as expected, whether at home or in a care

setting, so adapting with a calm approach is crucial.

Laughter

A shared smile or joke can lift

spirits and bring comfort, even

on the hardest days.

Compassion

Practical skills matter, but kindness

and dignity make care truly

person-centred.

We are always learning

Every experience, challenge, and person teaches me something new about care and life. Care isn’t just about completing tasks—it’s about making someone feel valued, safe, and respected. It’s about the small moments that make a big difference, whether it’s sharing a conversation, offering a reassuring hand, or simply being there. That’s what I’ve learnt, and that’s the kind of care I provide.

Caring is not an academic exercise. It is deeply personal and hands-on but there are important responsibilities and standards that need to be met. I’ve completed a range of training that covers key areas essential for delivering safe, compassionate, high-quality care. I also regularly update my knowledge through a programme of continuous professional development to ensure that I provide the best possible care and backed by the latest in understanding and best practice.